Idea: Tracking support costs

It would be sweet to have capability within a support ticketing tool or CRM to track the “cost” of a given client or topic. When the agent logs a transaction, they’d record their perceived cost to the transaction. The system would capture this information against client, topic, and type of support. A type of support […]

Software I use, January 2011 edition

CUNY provided me with a new Mac Pro, check out these specs baby, so I thought it might be neat to document what it takes to set it up from scratch. For the last six months, I’ve been working regularly on four different Macs. At home, I have a MacBook and an iMac, and at […]