Alaska Airlines is the best airline ever

I made the tough decision yesterday to cancel my trip to Kenya. As it turns out, buying a condo and going to Africa aren’t mutually compatible activities.

Hoping for the best but expecting the worst, I called Alaska Airlines to see if I could reapply my miles to another trip. I wasn’t looking forward to wasting 80k miles.

“Do you know where you would like to rebook to, or should I just put the miles back in your account?” the agent asks.

Whoa, no way. “Oh, you can just put them back in my account.”

“Great. The taxes on the ticket will also be refunded, but the $25 booking fee with the partner airline is unfortunately non-refundable,” she explains.

“Sounds good.” Best day ever, in fact.

One Comment

Alex Mills October 21, 2012 Reply

Bummer to hear about your cancelled trip but glad to hear Alaska Airlines was awesome about it.

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