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If you ever want to get your blood boiling on a Tuesday morning, try talking to the company that subcontracts VISA’s card benefits service.

In June, while on a trip to England, my rental car got a flat. I declined the collision damage waiver when accepting the car because I thought I was covered by VISA.

Well, four months later I learn that I am, but only if meet subclauses B, C, and Z. In this particular case, VISA claims I accepted the collision damage waiver. I’m not sure how that makes sense if Hertz made me pay for the flat repair and I have the receipt to prove it.

Smells scammy to me.

Update #1 (Tuesday, 10 am): I called Hertz and they say they didn’t charge me for CDW. Awesome.

Update #2 (Wednesday, 8 am): After calling eclaimsline again and conveying what I learned from Hertz, they connected me with the agent who did the original report. We then called the Cambridge office where we learned there was a CDW included in the rate for damages over £650. We forgot to ask whether it was optional or mandatory. So we conference called back together this morning: it was mandatory, and I couldn’t opt out.

I win. So much win.

Alaska Airlines is the best airline ever

I made the tough decision yesterday to cancel my trip to Kenya. As it turns out, buying a condo and going to Africa aren’t mutually compatible activities.

Hoping for the best but expecting the worst, I called Alaska Airlines to see if I could reapply my miles to another trip. I wasn’t looking forward to wasting 80k miles.

“Do you know where you would like to rebook to, or should I just put the miles back in your account?” the agent asks.

Whoa, no way. “Oh, you can just put them back in my account.”

“Great. The taxes on the ticket will also be refunded, but the $25 booking fee with the partner airline is unfortunately non-refundable,” she explains.

“Sounds good.” Best day ever, in fact.