Thought: One of the most valuable features of Twitter as a publishing platform is that the writer has a much better sense of who they’re communicating with. There’s a “Following” list which puts names and reputations behind a readership. Furthermore, the writer can indirectly assess the likelihood of their content being consumed based on followers’ account activity. “Blogs” and older publishing platforms don’t have this vibrance; they have pageviews, time on site, and other metrics distant from the purpose of publishing.
Fast and great support from the 37signals team. Metrics tracked:
- Percentage “Smiley” (or positive) ratings
- Average time to first response
- Average time to first resolution
- Percentage of cases taking more than four hours to reply
- Percentage of cases getting a response in the first hour
Data makes the world more visible.
At the end of March, I embarked on a personal initiative at the J-School to quantify as many of our processes as possible. My working thesis: if we can generate enough data about a system, and have a framework to understand it, we can be far more effective in what we do. Quite possibly way over 5-6%. Continue reading “Tracking data on everything: Web team projects”
Judy Watson, associate dean at the J-School, asked me last week to pull together relevant usage and performance metrics for work we’re doing on the web. They’ll be a part of an annual report back to CUNY central. I thought it’d be fun to share them here too.
Judy Watson, associate dean at the J-School, asked me last week to pull together relevant usage and performance metrics for work we’re doing on the web. They’ll be a part of an annual report back to CUNY central. I thought it’d be fun to share them here too. Continue reading “Tracking data on everything: ’10-’11 web services stats for the J-School”
When you speak at a journalism conference I want to hear about what the top idea in your mind is. I want to hear about what experiments you are trying, how you are measuring them, and how they are affecting your success.
WordCamp and journalism conferences. Ideas, action, measurement, and iteration, all for the win.
Measuring and increasing accuracy in journalism. Jonathan Stray outlines one approach. I think we need to throw more computing power at it.